The New Service Appointments Feature in HighLevel – And How MarketerM8 Can Help You Make the Most of It
HighLevel has just released one of the most exciting calendar updates we’ve seen in a long time – Service Appointments – and it’s going to make appointment scheduling far more powerful and flexible than ever before.
If you’ve been to one of our Calendars & Appointments Workshops, you’ll know that getting your calendar setup right is one of the most important foundations of your HighLevel system. Until now, there were five main calendar types:
Personal Booking Calendar
Round Robin Calendar
Class Booking Calendar
Collective Booking Calendar
Event Calendar
And more recently, Service Booking was added to that list. Now, HighLevel has taken things a step further with a brand-new option: Service Appointments.
What Are “Service Appointments” in HighLevel?
Whereas traditional calendar types focus on who the appointment is with (e.g. a team member or resource), Service Appointments focus on what the appointment is for.
This is a subtle but powerful shift. Instead of thinking “Which staff member should this client book with?”, you start with “Which service does this client need?” – and HighLevel builds the booking flow around that.
Here’s why that matters:
✅ Multiple Services, One Booking Page: Offer consultations, onboarding calls, reviews, training sessions and more – all from a single, unified link.
👥 Assign Multiple Team Members to a Service: Ideal if several people can deliver the same service – HighLevel will handle the round-robin logic.
⚙️ Custom Settings Per Service: Control duration, form fields, confirmation emails, reminders, and automations for each service individually.
📊 Better Reporting & Automation: Trigger workflows based on the service booked and see at a glance which services are most in demand.
In short, Service Appointments make your calendar setup more logical, more scalable, and much easier for clients to use.
Why We’re Excited About This at MarketerM8
At MarketerM8, we spend a lot of time helping clients design calendar systems that convert leads into booked calls and clients into repeat business. Calendars sit at the heart of your CRM — they connect marketing with sales, sales with onboarding, and onboarding with delivery.
Until now, we often had to get creative to deliver the level of flexibility businesses wanted. With Service Appointments, much of that complexity disappears. We can now:
Build booking pages around the services you offer, not just the people delivering them.
Trigger more intelligent automations based on what was booked.
Simplify the client journey with fewer booking links and less confusion.
This is the kind of change that sounds small but makes a huge difference when implemented properly.
See Service Appointments in Action
Want to see how the new Service Appointments feature looks and works inside HighLevel?
👉 Click here to watch a short YouTube video walkthrough
It’s a quick demo that shows exactly how the feature works and how you can start using it in your own account.
Can’t See “Service Appointments” in Your Account Yet?
Here’s something important to know: this new calendar type is still being rolled out. If you’re a MarketerM8 client, you may not see the Service Appointments option in your account just yet.
That’s because it needs to be activated at the agency level. Once we turn it on for your account, you’ll see it appear alongside the other calendar types in your settings.
If you’d like us to enable it for you, just drop us a quick email and we’ll get it switched on.
Keeping You Ahead of the Curve
Calendars & Appointments is just one of 13 workshops we run for our MarketerM8 subscribers — designed to make sure you’re always up to date with what’s new in HighLevel and how to use it to grow your business.
From automations and workflows to funnels, social media, and AI tools, these workshops are how we help our clients stay ahead of the curve and get the most from the software.
Browse our HighLevel Training Workshop menu by clicking here
Final Thoughts
HighLevel’s new Service Appointments feature is one of those deceptively simple updates that will have a big impact on how businesses manage their time and deliver services. By shifting the focus from “who” to “what”, it makes booking simpler for clients, more powerful for your team, and easier to automate.
And if you want help setting it up properly — connecting it with automations, integrating it into your sales pipeline, and using it to drive growth — join us at our next Calendars & Appointments Workshop or get in touch with the MarketerM8 team. We’ll make sure you’re not just using this new feature, but getting the absolute most out of it.
