How to Connect WhatsApp to HighLevel: The MarketerM8 Integration Explained
HighLevel’s official WhatsApp integration makes client communication faster, smarter, and easier – and as a certified HighLevel agency, MarketerM8 helps UK businesses set it up the right way.
Speed and responsiveness can make or break a sale.
And when it comes to connecting with leads or customers, WhatsApp has become the world’s most used and most trusted messaging app.
That’s why HighLevel introduced an official WhatsApp integration, giving users the ability to send, receive and automate WhatsApp messages directly from their CRM.
At MarketerM8, we help UK businesses and agencies activate and configure this integration inside their HighLevel accounts, showing you how to connect it, automate it and use it to engage more effectively with your audience.
Why WhatsApp Integration Matters
Over 2 billion people use WhatsApp every month, and for many UK businesses, it’s now the default channel for quick, personal customer communication.
By activating the WhatsApp integration in HighLevel, you can:
Message clients and leads directly from workflows or pipelines
Send automated reminders, updates and confirmations
Manage two-way WhatsApp chats in the Conversations dashboard
View all activity alongside your SMS, email and Messenger messages
It brings every customer touchpoint into one place so you can keep the conversation going without switching apps or losing track of who said what.
How the Integration Works
The WhatsApp integration is built directly by HighLevel and powered by the official Meta Business API, which ensures secure, compliant and trackable message delivery.
Once connected, you can:
Trigger WhatsApp messages from Workflows or Campaigns
Create approved message templates for key updates or reminders
Respond to chats in real time via your CRM inbox
See delivery status, read receipts and contact history in one view
At MarketerM8, we don’t develop this feature, but as a HighLevel certified agency, we help our clients activate it quickly and use it effectively. We guide you through the setup, testing and automation steps to make sure your messages reach the right people at the right time.
Integration Costs
The WhatsApp integration is an optional paid add-on available through HighLevel partner agencies.
At MarketerM8, our clients can access the integration for $30 per month, with message usage charged at £0.06 per 1,000 characters.
These rates are specific to MarketerM8 clients and may differ if you are using another HighLevel agency or account provider.
This add-on gives you full access to:
The official Meta Business WhatsApp API connection
Message routing through your HighLevel dashboard
Automation features and message templates
Ongoing UK-based support from the MarketerM8 team
There are no hidden costs, and most clients are fully connected within 24 hours of activation.
What Businesses Are Using It For
The WhatsApp integration is ideal for:
Lead follow-up: Send instant messages to new enquiries
Appointment reminders: Reduce no-shows with automated WhatsApp reminders
Customer updates: Share booking details, delivery info or quick replies
Re-engagement: Reach out to past clients with one-click broadcasts
You can also combine WhatsApp with HighLevel workflows so when a contact fills in a form or books a call, they receive a personalised WhatsApp message seconds later.
It’s fast, familiar and proven to boost response rates.
Compliance and Reliability
Because it’s powered by Meta’s official Business API, this integration is fully compliant, secure and stable.
That means:
No risk of number bans or blocked messages
Verified delivery and read tracking
GDPR-safe data handling for UK businesses
It’s a professional-grade tool that replaces risky third-party connectors with a trusted, approved system supported by HighLevel and its official agencies.
Watch the Short Video to See It in Action 🎥
We’ve put together a short walkthrough video showing how the integration works inside HighLevel, from activation to automation.
👉 Watch the video here: https://www.marketerm8.com/whatsapp-integration-video
If you’re using HighLevel and want help setting up or optimising your WhatsApp integration, our team can walk you through it step by step.
👉 Book a call with our team: https://www.marketerm8.com/book-a-call
Final Thoughts
HighLevel’s WhatsApp integration is one of the most practical upgrades available for small and medium-sized businesses.
By connecting it through your existing CRM, you can automate real-time conversations, improve response times and build stronger customer relationships.
At MarketerM8, we help UK businesses get the most from HighLevel – not by adding complexity but by unlocking features like WhatsApp that make automation feel personal and human.
