When first starting out to implement HighLevel it can seem daunting as there is quite a steep learning curve to the software. The reason that HighLevel is such a powerful marketing and sales automation software is that there are so many features and each of these features has multi "switches and dials" that we can tweak to create a bespoke and super powerful marketing system.

HighLevel is often white-labelled by agencies, offering it as their proprietary software. Many users never even realise that the software they are using is actually HighLevel. This unique aspect of HighLevel necessitates a tailored approach to support. In this guide, we'll explore for invaluable resources for HighLevel support, ensuring you have the help you need, when you need it.

1. Agency Support

First and foremost, if you're using a white-labelled version of HighLevel, your initial point of contact should be the agency providing you with the software. Agencies like MarketerM8, which offer HighLevel under their branding, are equipped to provide specialized support tailored to their implementation of the platform. At MarketerM8, for example, clients benefit from free, unlimited 24/7 support through live chat and Zoom. Additionally, they offer interactive guides and up-to-date help documentation, ensuring you have access to the most current information and assistance.

2. The HighLevel Support Portal

For a more direct line to HighLevel's resources, the HighLevel Support Portal is an invaluable tool. Accessible at https://help.gohighlevel.com/support/solutions, this portal is a treasure trove of guides and articles on how to utilize the software effectively. Whether you're troubleshooting an issue or looking to expand your knowledge on the platform's features, the support portal provides a comprehensive and free resource for all HighLevel users.

Always be aware that HighLevel is a rapidly evolving software with updates being made on a daily basis (Check out the HighLevel Changelog here). So bear in mind that the resources may not reflect exactly what you see on your dashboard

3. YouTube Resources

YouTube serves as a rich repository of knowledge for HighLevel users, offering both official and unofficial guides and tutorials. The official HighLevel YouTube channel, found at https://www.youtube.com/@gohighlevel, features a variety of content designed to help you maximize the platform's potential. Alongside this, numerous unofficial videos can provide additional perspectives and insights. However, it's important to note that due to frequent updates to the HighLevel software, some information in these videos might be outdated. Always cross-reference with the latest resources for the most current advice.

4. Personalized Assistance from Experts

For those who require more personalized support, consulting services by experts like Julian Mills can be a game-changer. Julian offers consultancy, training, and implementation services tailored to HighLevel. If you're facing complex challenges or need bespoke solutions, booking a discovery call at https://www.julianmills.co.uk/discovery can be the first step towards resolving your issues. This personalized, 1-2-1 approach ensures that you receive targeted support suited to your specific needs and objectives.

Conclusion

Navigating HighLevel support doesn't have to be a solitary journey. From leveraging your agency's dedicated support services to exploring the rich resources of the HighLevel Support Portal and YouTube, there are numerous avenues available for assistance. And for those unique, complex situations, personalized consultancy services can provide the tailored help you need. With these resources at your disposal, mastering HighLevel and maximizing its potential for your business is well within reach.