An AI voice agent is a virtual receptionist that answers phone calls, speaks naturally with callers, and carries out tasks such as booking appointments, taking messages, and answering common questions.

Unlike traditional phone systems or basic IVRs, it can hold a real conversation rather than forcing callers to “press 1 for this, press 2 for that”.

Full group training and support including unlimited weekly Voice AI clinics
A full edition of HighLevel software worth £1,164 for the year. After the first year then the HighLevel renews at £1000/yr or you can switch to the £97/mo monthly plan.

Optional usage charges: Phone line rental £1.30/mo. Call costs approximately 15 pence per minute

No, the system uses a phone number within the system. If you have an existing number then calls can be diverted from that to the AI receptionist number

Yes, you can have multipe VoiceAI agents. During the live workshops we will set up your first one. Additional VoiceAI agents can then be added and trained for specific roles.

We will run 2 live workshops for the group. In addition there is a weekly live Zoom clinic with support every week. This is available for the full year.

After the free year of HighLevel subscription then the subscription will revert to an annual subscription of £1000 or you may opt to go on the monthly £97 subscription. You can cancel at any time.

We give you the full, unrestricted version of HighLevel with unlimited contacts and users. HighLevel is the leading CRM & Automation platform which includes 20+ incredible marketing tools. Please note that the live workshops in the AI Receptionist Launchpad programme does not support setting up these extra features. Ask one of our team for details on how we can assist you with the other features in HighLevel. In addition optional pay as you go usage charges may apply e.g. for sending emails, SMS, WhatsApp and AI usage.

The phone AI receptionist works on the phone system. In bound calls can be diverted to the phone number in the system and the AI Phone receptionist will converse with callers. In addition the Phone AI receptionist can make outbound calls - this is not covered in this training programme. The Website Voice Agent lives on your website and can answer questions by voice, rather that traditional live chat text.

When a call comes in, the AI answers instantly. It can handle over 100 calls simultaneously. It listens to the caller, understands their intent, and responds based on the rules, knowledge, and workflows set up for your business.

It can then take actions such as booking into your calendar, capturing contact details, sending follow-up messages, or passing the call to a human if needed.

Yes. Modern Voice AI uses highly natural voices that sound professional and human-like.

Most callers will simply assume they are speaking to a receptionist unless told otherwise. We recommed being transparent and make it clear at the start of the call that this is AI which is here to assist them - and that they have the option to speak with a real person if they wish.

The key difference is that it sits inside a full CRM and automation platform.

That means it does not just answer calls. It can update contact records, trigger workflows, send messages, move opportunities through pipelines, and integrate with your entire marketing and sales system + much more. HighLevel is the leading marketing automation and AI system and we include a full year subscription with unlimited contacts and users.

Yes. It can answer a 100 inbound calls simultaneously, ensuring you never miss an enquiry (if you need more than 100 calls at a time then tech support can add more capacity).

Yes. It can check availability in real time and book appointments directly into your calendar.

You can control the rules around this, such as qualifying the caller first or only allowing certain types of bookings.

Yes. If a caller does not want to book an appointment, the AI can take a message and capture their contact details, then notify you immediately.

Yes. You can set specific questions the AI must ask before booking or passing on a lead.

For example, type of job, location, budget, or whether they are a new or existing customer.

Yes. Calls can be transferred based on rules, such as urgent enquiries, existing clients, or specific requests.

You stay in control of when a human steps in.

Yes. It can answer common questions about your services, pricing, availability, and processes.

This reduces repetitive calls and frees up your time.

Yes. It can be used for outbound activities such as following up enquiries, chasing leads, confirming appointments, or reactivating old contacts. Please note this is an advanced feasture that this is not covered in the AI Receptionist Launchpad.

If you receive inbound calls from customers then, yes.

It works particularly well for service-based businesses such as trades, dental practices, accountants, and consultants where calls follow predictable patterns.

It can be customised to your specific services, terminology, and processes.

It can handle common and structured questions very well.

For highly technical or unusual queries, it can be set to take details and pass the enquiry to a human instead of guessing.

Yes. Everything from tone of voice to questions, responses, and workflows can be tailored to your business.

It should feel like an extension of your team, not a generic system.

Yes. It can check your CRM and based on callers phone number identify returning customers.

You can then create different experiences, such as prioritising existing clients or offering different booking options.

Voice AI is highly accurate when properly set up, especially for structured conversations like enquiries and bookings.

Like any system, it performs best when clear rules and guardrails are in place.

Yes. Modern systems are trained on a wide range of accents, including UK regional accents.

That said, clarity of speech always helps, just as it would with a human receptionist.

It can if left completely unrestricted.

That is why we set clear boundaries, approved answers, and fallback options to ensure it stays accurate and on-brand.

Yes. You define the tone, responses, and rules it follows.

Think of it as training a receptionist with clear guidelines.

Yes. Calls can be transferred at any point based on your rules or the caller’s request.

Yes. You can access call recordings, transcripts, and summaries.

This gives you full visibility and allows you to refine performance over time.

A basic setup can be done quickly, but a well-optimised system typically takes a bit more planning to get right.

This includes defining call flows, questions, and integrations.

No. With the right support, this can be set up without technical knowledge.

Many businesses prefer a done-with-you or done-for-you approach to get it right from the start.

It integrates directly with your CRM, calendar, pipelines, and messaging.

This means everything stays in one place and updates automatically.

Not necessarily.

Many businesses use it to support their team by handling overflow, out-of-hours calls, or repetitive enquiries.

Most callers will not notice, as long as it is set up correctly.

It is preferable to be upfront and make it clear this is AI. Then the caller does not feel like you are trying to fool them and they will appreciate the assistance they receive - especially during out of office hours or when the staff are busy. The AI sure beats an answer machine - or even worse an unanswered call.

Most businesses see:

fewer missed calls

more enquiries captured

more appointments booked

The exact results depend on your call volume and how your system is set up.

Yes. It can be trained to recognise common spam patterns and end those calls quickly.

This helps reduce wasted time and unnecessary costs.